Question 1

Is a down payment required for reservation?

Accepted Answer

Yes, 25% down payment of total order is required as well as signed contract in order to reserve your equipment. No reservation is complete until this is done. Full payment is due 14 days prior to the event.

Question 2

How far in advance should I place my reservation?

Accepted Answer

We recommend booking as early as possible to secure availability, especially during busy seasons. Same-week bookings will be accommodated depending on inventory availability.

Question 3

How does delivery work?

Accepted Answer

Delivery and pickup of equipment from your event location is done 1-3 days prior and after the agreed upon event date. Delivery rate is based on distance and obstacles at site location: stairs, limited set up time frame, or any other non-traditional sites that require personalized equipment. This will all be discussed before the contract is signed.

Question 4

Are tent and inflatable setup included with my rentals?

Accepted Answer

Absolutely. Professional setup is included at no extra cost by our team members.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations 30+ days out incur no extra fee. The 25% down payment is used towards future events within a 1 year timeframe.
Cancellations 10-30 days before the event is a 50% charge of the final bill.
Full payment is due 10 days prior to the event. There are no accepted cancellations within this time frame. Remember, we reserved this equipment for you specifically and lost the opportunity to rent it to others.

Question 6

What is the policy on damaged items?

Accepted Answer

A 10% damage waiver can be purchased, and this protects you from things outside your immediate control or accidental damage. For example, a rainstorm comes and floods your backyard including the dance floor underneath the tent. You will not be charged the few thousand dollars to replace this. The damage waiver does Not protect negligence, abuse, or lost items. Normal wear is expected throughout the rentals.

Question 7

How long are the rentals for?

Accepted Answer

Standard rentals cover 1 full day. If you would like extended hours or pick-up immediately after the event on the same day, this will be discussed before the contract is signed.

Question 8

What if I need to adjust my order after booking?

Accepted Answer

You can update your order based on availability. Contact us as soon as possible to make changes.

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